Refund Policy
Last updated: August 23, 2025
At wStacks, we are committed to delivering high-quality digital products, custom
development, and software solutions.
To ensure clarity and fairness for both parties, the following refund policy applies.
1. Custom Development & Customization Services
- All payments made towards custom development, customization, or consultation
services
are non-refundable.
- Because these services are tailored to each client’s requirements, refunds cannot be issued once
work
has started.
2. Advance & Milestone Payments
- Clients must pay an 100% advance or milestone payment before work begins.
- These payments secure our time and resources and are non-refundable, even if the
client
later cancels the project.
3. Digital Products & Licenses
- Any digital products, scripts, software, or licenses purchased from wStacks are
non-refundable once delivered or downloaded.
4. Overpayments & Duplicate Payments
- If a client makes an overpayment or duplicate payment, wStacks
will
issue a refund of the excess amount within 7–10 business days.
5. Service Delivery Issues
- If wStacks is unable to deliver a project due to internal limitations and no work
has
started, a full refund may be granted.
- If partial work has been completed, wStacks may issue a pro-rata refund at its sole
discretion.
6. Dispute Resolution
- Clients are encouraged to raise any concerns during the project for timely resolution.
- Refund requests outside the conditions listed above will not be accepted.