Refund Policy

Last updated: August 23, 2025

At wStacks, we are committed to delivering high-quality digital products, custom development, and software solutions. To ensure clarity and fairness for both parties, the following refund policy applies.

1. Custom Development & Customization Services

• All payments made towards custom development, customization, or consultation services are non-refundable.
• Because these services are tailored to each client’s requirements, refunds cannot be issued once work has started.

2. Advance & Milestone Payments

• Clients must pay an 100% advance or milestone payment before work begins.
• These payments secure our time and resources and are non-refundable, even if the client later cancels the project.

3. Digital Products & Licenses

• Any digital products, scripts, software, or licenses purchased from wStacks are non-refundable once delivered or downloaded.

4. Overpayments & Duplicate Payments

• If a client makes an overpayment or duplicate payment, wStacks will issue a refund of the excess amount within 7–10 business days.

5. Service Delivery Issues

• If wStacks is unable to deliver a project due to internal limitations and no work has started, a full refund may be granted.
• If partial work has been completed, wStacks may issue a pro-rata refund at its sole discretion.

6. Dispute Resolution

• Clients are encouraged to raise any concerns during the project for timely resolution.
• Refund requests outside the conditions listed above will not be accepted.