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Terms of Service

Last updated: August 12, 2025

Welcome to wStacks. By accessing or using our website, services, or products, you agree to comply with the following Terms of Service. These terms are designed to ensure a safe, fair, and professional experience for all of our clients and users.

Our services include hosting, software solutions, customization, and related digital products. Because of the technical nature of these services, we maintain strict policies regarding usage, refunds, and acceptable conduct to protect both our clients and our infrastructure.

Please read these Terms carefully before using our services. By proceeding, you acknowledge that you understand and agree to these conditions. If you do not agree, kindly discontinue use of our website and services. For questions, feel free to contact us at [email protected].

1. General Terms

  • wStacks reserves the right to terminate or disable any service at our sole discretion.
  • Our hosting is fully independent.
  • Misuse of our support system may result in account suspension.
  • Contact us about offshore hosting only if there is a server issue.
  • Content restrictions apply in line with laws and regulations.

2. For Users

By using this website, you agree to abide by these Terms of Service and applicable laws. If you do not agree, please stop using our site. Your usage confirms your acceptance of these terms.

3. Support

  • Support is available for verified customers via tickets, email, or LiveChat.
  • Initial bug fixes and updates are provided through product updates.
  • No emergency, phone, or instant LiveChat support is guaranteed.

4. Ownership

  • All products, modified or unmodified, remain property of wStacks.
  • Items are provided "as-is" without any warranties.
  • wStacks is not liable for damages or losses from use of our products.

5. Guarantee

  • No guarantee of compatibility with all third-party plugins, modules, or browsers.
  • We recommend testing with our demo before use.

6. Illegal Usage

  • Copying, reselling, or exploiting our products without written consent is prohibited.
  • Intellectual property including code, designs, and documentation are protected.
  • Unauthorized use will result in legal action.

7. Payment & Refund

  • All deposits are non-refundable and non-reversible.
  • Chargebacks or disputes will lead to account termination.
  • Fraudulent activity (e.g., stolen credit cards) will result in immediate termination.

8. Restrictions

  • No spam, bulk mailing, or email marketing.
  • No hacking materials, trojans, viruses, or malicious bots.
  • No child pornography or related material.
  • No phishing, exploitation scripts, or fake/disposable mailers.
  • No resource abuse, cron job abuse, or malicious bots.
  • CGI proxies, CGI-IRC, and similar tools are forbidden.

9. Responsibilities

  • We provide backups, but clients are responsible for their own data.
  • We do not provide coding support, webmaster services, or personal fixes.
  • PHP/MySQL configurations and firewall support are available only for managed servers.